The focus of this Organizational Excellence training is to give participants a basic understanding of Excellence concepts and the conditions necessary to create a high-performing organization. Topics covered include the roles of leadership and customer focus, how to measure and establish the correct performance metrics, and how to define value from the perspective of stakeholders.

All functions within the organization (Marketing, Sales, Logistics, Operations, Engineering, Procurement, Human Resources, Finance, and Leadership).

In this on-site course, you will learn:

1. The role of Leadership and Customer Focus in achieving Excellence
2. How to identify and create a strategy to achieve a decisive competitive advantage in your market(s)
3. The importance of measurement, and how to establish the right measurements, to induce the right behaviors that support the Operational Excellence strategy.
4. Define and establish a clear and executable Operational Excellence strategy
5. Define the appropriate performance metrics that align with the strategy

The workshop about Excellence is a hands-on, participative 1-day (8 hours) session to introduce and reinforce the concepts of  Excellence according to International best practices.