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Professional decision making is often characterized by a high level of uncertainty. In a competitive market, it becomes crucial to understand the actions of both competitors and customers in order to make informed decisions. However, this can be challenging as strategic decisions may become misaligned and ineffective. Uncertainty and perceived risk can overwhelm individuals, while decision-makers’ personal biases, influenced by social interactions and cultural assumptions, can impact groups and organizations.

Nevertheless, it is possible to develop effective decision-making skills. Strategic Decision-Making for Leaders combines theoretical knowledge with practical application to address the complexities of such situations. By learning to think strategically in interactive markets, individuals can gain valuable insights into the psychology behind people’s behavior, based on research. This knowledge can help improve the quality of strategic decisions, enable better management of unknown factors, and influence the social and behavioral dynamics within organizations.

The Problem Solving and Decision Making training aims to enhance the problem-solving and decision-making abilities of professionals. This comprehensive training program offers valuable insights into various models and techniques that can be applied in both professional and personal contexts. Participants will be guided through practical frameworks that are crucial for cultivating positive habits in the workplace. Suitable for professionals and students alike, this course is highly beneficial and impactful, equipping participants with essential skills to effectively navigate challenging situations with a positive mindset.


There are no special requirements or prerequisites to take this course. All you need is focus and the desire to learn what’s necessary in order succeed!


  • Team Leads
  • Business Analysts
  • Lawyers
  • Chief Executives
  • Consultants
  • Anyone who is interested
  • Project Manager
  • Operations Manager
  • Sales Manager
  • Financial Analyst
  • Marketing Manager
  • Human Resources Manager


  • What is a problem?
  • Different types of problems
  • Convergent and divergent problems
  • Prioritizing the problem
  • Problem solvers – the different types
  • 6-step problem solving technique
  • Fishbone diagram
  • Fact finding
  • The cause and effect’ method
  • Pareto analysis – 80/20 rule
  • Mapping the problem – force field analysis
  • The ‘why-why’ and ‘how-how’ method
  • The ‘matrix’
  • Brainstorming
  • Mind mapping
  • The benefits of each technique
  • What is a decision?
  • Stages of decision making
  • Factors affecting decision making
  • Decision making models
  • Decision making traps
  • Identifying appropriate resources
  • Allocation and organization of resources
  • Delegating tasks
  • Record keeping
  • Setting realistic ‘time frames’
  • Monitoring progress
  • How to recognize a problem
  • Analyzing the causes of problems
  • Writing a problem statement
  • Negative and positive approaches to problems
  • Taking ownership of the problem
  • Types of thinking
  • Conscious and subconscious mind
  • Types of conditioning
  • Barriers to creativity
  • The hemispheres of the brain
  • Why we restrict our thinking
  • How to think beyond those limits
  • Eliminating barriers to innovation
  • How to challenge your own assumptions
  • Evaluating and implementing ideas
  • Analyzing options
  • Decision analysis
  • The approach – information: data and facts
  • Investigating each solution
  • Designing contingency plans
  • Integrating of preventive and contingent actions
  • Risk analysis


Acquire Critical Thinking Skills: This course will equip you with the ability to think critically and logically when analyzing problems and making decisions. You will be taught how to break down complex problems into smaller components, identify potential causes and consequences, and evaluate various options to determine the optimal solution.

Enhance Decision-Making Proficiency: Through this course, you will develop the skills to make well-informed and timely decisions by considering all available information and data, carefully weighing the risks and benefits, and assessing the impact of different alternatives.

Improve Problem-Solving Abilities: This course will assist you in cultivating creative problem-solving techniques that can be applied to a wide range of situations. You will learn how to identify the underlying cause of a problem, generate multiple solutions, and evaluate each one based on its feasibility and effectiveness.

Foster Collaboration and Teamwork Skills: By enrolling in this course, you will acquire the ability to work collaboratively with others to solve problems and make decisions. Effective communication, negotiation, and consensus-building techniques will be taught to help you achieve shared goals.

Enhance Career Prospects: The skills and knowledge gained from this course will enhance your career prospects by making you a more valuable employee. Employers consistently seek individuals who can effectively solve problems and make informed decisions that benefit the organization.

Boost Confidence: This course will boost your confidence in your problem-solving and decision-making abilities, enabling you to approach challenges with greater resilience and adaptability.

Manage Stress Effectively: By acquiring effective problem-solving and decision-making skills, you will be better equipped to manage stress and anxiety in the workplace. You will develop the ability to handle difficult situations with a level head, leading to better outcomes for both yourself and your team.


You will get a certificate of completion, which is highly reputed and accepted by employers.

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